Maison Magazine
The organization
A publishing and client-services operation for which Miro delivered both a public web overhaul and the internal systems behind the client relationship.
The challenge
Bridge editorial presentation and client service, so the public magazine and the business managing its client relationships were not two disconnected worlds.
What I delivered
A rebuild of the public magazine site, bringing editorial presentation and content management up to date.
A portal giving clients a structured place to see their relationship with the publication rather than tracking it over email.
A Salesforce implementation bringing the client relationship record and service experience into one managed system.