Executive summary
The visible outcome and the work behind it.
This engagement required a clear path from the current operating reality to a more dependable future state. As senior project manager, I worked across stakeholders, requirements, dependencies, delivery decisions, and the handoff needed for the result to operate after launch.
Business Transformation 3 workstreams across ServSafe e-commerce, data migration, LMS/certification delivery, and PMO governance. The work sits inside a broader operating environment where people, process, systems, and information need to support the same outcome.
- E-commerce
- Data migration
- LMS and certification
- Instructor/proctor workflows
- Vendor delivery
- PMO optimization
Frame the change. Shape the path. Build visibly. Learn and improve. The important decisions stay visible, the critical paths are tested, and ownership is documented for the people who operate the system next.